Liability

All tours are booked and arrangements are made on the express condition that the Company and its employees and agents shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, death, delay or inconvenience to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur. The Client indemnifies and holds harmless the Company, its employees and agents accordingly. The Company, its employees and agents shall furthermore not be liable for any consequential loss or damages whatsoever. The Company provide Clients with travel and/or other services, either itself, or acting as agents for suppliers engaged in or associated with the travel industry, such as hotels, car hire companies, transfer companies, airlines etc. The Company accepts no liability for any loss, damage, injury or death which any client may suffer as a result of any alteration, act or omission on the part of or the failure of such suppliers to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by such suppliers shall constitute the sole contract between the supplier and the Client and any right of recourse the Client may have, will be solely against such supplier.

Payment Terms

To confirm your booking, we require full payment for all regional and international flights, as well as a 30% deposit on the remaining land arrangements, upon acceptance of our quote and presentation of your invoice. This enables us to secure your accommodation and services.

The remaining balance is due no later than 8 weeks (60 days) prior to your travel start date. For bookings made within 8 weeks of travel, full payment is required immediately upon invoice.

Accepted payment methods include credit card (PayGate) and bank transfer. Please note that higher deposits may be required for certain specialist products and during peak travel seasons.

Cancellation Policy

eyeseeAfrica offers all clients complimentary financial protection through our SATSA (Southern African Tourism Services Association) bonding. This guarantees your pre-travel deposits.

Upon receipt of your deposit, eyeseeAfrica will make every effort to confirm your requested travel services. Should any service be unavailable, we will offer suitable alternatives. If these are not acceptable, a full refund will be issued, subject to the terms and conditions of the relevant suppliers.

We strive for accuracy in all quotations. However, we reserve the right to cancel a reservation without liability should an obvious error result in a significant cost discrepancy.

Cancellation Fees:

• More than 8 weeks prior to travel: 10% deposit is non-refundable

• 8 to 4 weeks prior to travel: 40% of the total cost is forfeited

• Less than 4 weeks prior to travel: 100% of the total cost is forfeited

Please note: No refunds will be issued for no-shows.

Flight Conditions

• Passenger names must exactly match those on passports.

• Changes to tickets after issuance are subject to the airline’s fare rules and change penalties.

• It is your responsibility to review and confirm all flight details listed on the confirmation and booking forms.

• Airfares are only guaranteed once full payment is received and tickets are issued.

• Any increases in airport taxes or fuel surcharges prior to departure will be for the client’s account.

• While eyeseeAfrica confirms flights before travel, you are responsible for reconfirming all onward and return flights directly with the airline at least 72 hours prior to departure.

• Seating and meal preferences cannot be guaranteed but will be requested on your behalf.

• All baggage and personal belongings are your responsibility. eyeseeAfrica accepts no liability for lost or damaged baggage.

• Ticket cancellations are subject to the fare rules of the issuing airline. Any applicable refunds will be processed only once received from the airline.

• Tickets unused for more than one year from the issue date are deemed expired and must be submitted to the airline for a refund review. eyeseeAfrica will assist, but cannot guarantee a refund.

• Upon payment, you will receive an e-ticket reference number along with your itinerary.

• Voluntary ticket changes may incur fare and tax differences payable by the client.

Baggage Regulations

It is your responsibility to comply with the baggage policies of each airline and charter company involved in your itinerary. Baggage allowances and restrictions, particularly for light aircraft, may include limitations on weight, size, and bag structure.

Failure to meet these requirements may result in additional charges and delayed baggage transfers. Please consult our travel planners for guidance.

Malaria Advisory

If traveling to malaria-risk areas, protect yourself by avoiding mosquito bites and consulting your doctor for appropriate preventive medication. Prophylactics may be required before, during, and after your journey. Learn more about malaria prevention HERE .

Yellow Fever

Some Southern African countries require proof of Yellow Fever vaccination depending on your travel route and countries previously visited. The vaccine must be administered at least 10 days before departure.

Requirements are subject to change. Please consult the relevant embassy prior to departure. eyeseeAfrica provides general guidance but cannot be held liable for costs incurred due to non-compliance.

Vaccinations and Medication

Clients are responsible for ensuring they meet all inoculation, immunisation, and health requirements for the countries they visit. eyeseeAfrica will assist with advice but the onus remains on you to comply with these regulations and confirm your fitness to travel.

Passports and Visas

It is your responsibility to ensure that your passport and visa documentation comply with the regulations of all countries visited or transited.

• Passports must be valid for at least 6 months beyond your entry date; we recommend 12 months for added security.

• At least two blank, consecutive visa pages (side by side) are required for entry into South Africa. Non-compliance may result in denied boarding or deportation.

• Parents traveling with children without the other parent must carry a police-certified letter of consent from the absent parent.

Failure to comply may lead to denial of entry or deportation at the traveler’s expense. Learn more [HERE].

Travel Insurance

Comprehensive travel and medical insurance is essential. We strongly recommend cover that includes cancellation, trip interruption, medical emergencies, and baggage loss. Medical insurance is also important in case of a medical emergency. EyeseeAfrica has teamed up with Global Rescue to provide you with a one stop travel insurance solution. This includes everything from medical expense and emergency assistance cover to reimbursements for unforeseen trip interruptions and cancellations. For more information on our recommended insurance, visit Global Rescue

Please note: Insurance is not included in your package. As a SATSA -bonded company, eyeseeAfrica guarantees your pre-tour deposits and adheres to a strict Code of Conduct ensuring quality service and consumer protection.

 

Confidentiality & Communication

eyeseeAfrica is committed to protecting your personal information. You consent to us storing and using the following details for communication purposes and to facilitate secure access to our website services:

• Full name and surname

• Contact numbers and email addresses

• IP address

• Username and password

• Browsing behavior and preferences

• Travel profile and itinerary information

Liability Disclaimer

All bookings are made with the understanding that eyeseeAfrica, its employees, and agents are not liable for any loss, damage, injury, death, delay, or inconvenience, howsoever caused. Clients (including their heirs or assigns) indemnify eyeseeAfrica against such claims.

eyeseeAfrica acts as an agent for third-party suppliers such as hotels, airlines, car rental companies, etc., and accepts no liability for their acts, omissions, or service failures. The contract with each supplier constitutes the sole agreement between the client and that supplier.